The Nest thermostat is one of the top-selling smart thermostats on the market today. And for good reason. It picks up on your temperature preferences and creates an energy-efficient schedule to match. And using geofencing with your phone, the Nest Learning Thermostat and Nest E are aware of when you’re at your residence or gone and can change settings to help you save even more.

The Nest works with a wide range of 24-volt heating and cooling systems, but it’s always a wise idea to visit the Nest thermostat compatibility checker before installing one. Don’t forget to contact your energy company for valuable rebates, as you could be able to get a Nest for free or close to it.

Once you’ve confirmed it’s compatible, you can either hook it up without help or hire a HVAC pro like Northwest Services. If you’re putting it in on your own, you’ll spot a terminal for the C-wire, or common wire. This wire is only used for powering your thermostat. If your house or HVAC system is older, you might not have one of these wires. In most cases, Nest says this isn’t an issue because the thermostat can pull adequate power from other heating and cooling wires.

In some instances, your heating and cooling system could need that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Issues

The Google Nest Thermostat is an improvement from aging programmable thermostats that rely on a combination of wiring and AA batteries for power. It uses a rechargeable lithium-ion battery and wiring to connect to Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Malfunctions

If it can’t receive enough electricity, Nest says you might encounter some of these issues:

  1. Short battery life.
  2. Thermostat motion sensing won’t operate.
  3. Your thermostat every now and then disconnects from Wi-Fi.
  4. Your system unexpectedly turns on or off, or won’t turn off.
  5. Your system is making strange noises, like chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or constantly turning on and off in a short period of time.
  7. There is a delay notification on your Nest thermostat’s screen, such as “heating is delayed for 2:30 minutes.”
  8. The system fan is always on, won’t switch on or turns off and on frequently in a short period of time.

You might think something is wrong with your heating and cooling system, but if you just started using the Nest, we recommend you check your thermostat initially. This is especially true if the weather is moderate, and you haven’t been running your heat or air conditioning consistently.

Our Professionals Can Resolve Nest Thermostat Troubles

If you’ve attempted Nest thermostat troubleshooting by yourself but can’t solve the problem, a smart thermostat professional like one from Northwest Services can assist you. We can identify the issue and put in a C-wire, if required.

Smart thermostats such as the Nest are made to make your life more convenient, with automatic energy-efficient programming and the option to keep an eye on temperatures while you’re away from home. It’s an annoying experience when yours won’t operate properly, but our heating and cooling specialists at Northwest Services can resolve the issue quickly.

If you’re running into strange heating and cooling behavior with your new Nest, call us at 419-548-5017 to schedule your appointment right away.